Frequently Asked Questions

Shipping

1.How long will it take to receive my order?

  • Standard Delivery: Delivery takes 4-5 business days after dispatch.

  • Total Estimated Delivery Time: 5-7 business days (Processing + Delivery).

  • Delivery Details: Tracking information will be automatically provided in your email within 24 hours. If you don’t see it, please check your spam or junk folder.

Please Note: 

  • Some destinations in the UK (e.g. Northern Ireland, Highlands & Islands) may require an additional 1-2 business days for delivery.

2. How much does shipping cost?

  • Shipping costs are on us. This means that we offer Free Shipping on every order.

3. Do you deliver worldwide?

  • No, we currently deliver exclusively within the United Kingdom, including England, Scotland, Wales, and Northern Ireland.

4. Where can I find my tracking number?

  • After you place your order, we send out an email with your shipping details within 24 hours.
  • Track your order using your e-mail and order number or the tracking number we provide.

Returns

1. What are the return conditions?

  • Our Return & Refund Policy guarantees that you can return your order within 14 days of receipt in line with our Return Policy.

  • Items must be returned to us in an unworn and unwashed condition, suitable for resale with the labels still attached.

For more details, please review our Return & Refund Policy

2. What should I do for the return process?

  • To initiate a return, please visit the Return policy and follow a few easy and simple steps.

  • Please note that return requests are typically processed within 24 to 48 hours.

3. Do you offer returns or exchanges?

  • We want you to be completely satisfied with your purchase. If you are not happy with your order, you can request a return or exchange within 14 days of receiving your order.

4. Who is responsible for the return shipping costs?

  • Return shipping is covered by VALORIA . Once your return is authorised, return instructions and a shipping label will be provided by email.

Payments

1. What payment methods are accepted?

We accept a wide variety of payment options for your convenience, including:

  • Credit/Debit Cards (Visa, Mastercard, American Express)
  • Shop Pay
  • Apple Pay
  • Google Pay
  • Klarna

2. Is my payment information secure?

  • Absolutely. We use secure encryption technology to protect your personal and payment details, ensuring your shopping experience is safe and private.

3. Why was my payment declined?

Payment may be declined for several reasons, including:

  • Incorrect card details
  • Insufficient funds
  • Bank authorization issues

We recommend checking your payment information or contacting your bank for assistance.

4. When will I receive my refund?

  • We will process your refund once we receive and inspect the returned items.
  • Refunds typically take 5-10 business days, depending on your bank or payment provider.

Any questions?

VALORIA